Transportation Services
Transportation may be available to you as a part of your benefits package. Your therapist or care manager can provide you with more details about whether agency transportation is available to you.
If transportation is a barrier to you receiving care, please mention this to your provider so they can assist you in removing this barrier.
Rider Rules and Policies:
- Family members cannot be transported unless they are active LifeSpring clients and have an appointment for a LifeSpring service. If a personal care attendant is needed, approval for transportation will be made on a case by case basis.
- All clients and van drivers are required to wear seatbelts during transport.
- All wheelchairs must be securely strapped in the securement area using the securement system provided in the van.
- Individuals who do not use wheelchairs, including standees, are permitted to use the vehicle’s lift or ramp to enter the vehicle.
- Service animals – an animal that is trained and utilized by a disabled person as an accommodation to their disability, i.e. seeing eye dogs – will be allowed on LifeSpring vehicles as appropriate.
- While using LifeSpring transportation services, clients who require oxygen must provide their own oxygen and be responsible for their equipment and maintaining appropriate settings.
- Agency vans may transport patients to specific therapeutic activities as are outlined in their treatment plan or residential services treatment schedule. Vans should only be used when transporting more than one (1) client. The vans are not to be used to transport individual patients for services such as going to the grocery store, etc.
- A patient may be suspended from van use for violations of passenger behavior rules, violation of the no-show policy or for inappropriate or disruptive behavior. Regardless of the reason for suspension, each and every passenger has a right to appeal the decision through this appeals process.
- a. Appeals must be submitted in writing to the Performance Improvement (PI) Department within 14 days of notification of suspension.
- b. All passengers will be permitted to continue using service during the appeals process. The PI Department will inform all schedulers/dispatchers that the suspension is pending an appeal and to allow service to continue for the affected passenger.
- c. An Appeals Committee comprised of passengers, members of the community, local officials, and van personnel will review all applicable information from the van driver and the involved passenger. All passengers will be offered the opportunity to speak directly with Committee members and/or the PI Department regarding the submitted appeal and/or circumstances that led to the suspension and subsequent appeal.
- d. After a thorough review of all available information, the Appeals Committee will issue a recommendation to sustain or reverse the suspension. The Committee recommendation will be forwarded to the PI Department for final review and implementation.
- e. All final decisions will be implemented within seven (7) days of passenger notification. All communications will be made available in alternate format upon request.
LifeSpring is committed to ensuring equal and effective transportation opportunities are available to qualified individuals. If you would like to make a request for a reasonable accommodation, the policy and form are available here.
If you feel you have been discriminated against due to your race, color, nationality, or disability, you may file a complaint using this form.
Si siente que ha sido discriminado debido a su raza, color, nacionalidad o discapacidad, puede presentar una queja utilizando este formulario.
Title VI Notificación al Público
Policies and forms are available on all LifeSpring vehicles.
